Open letter to Bank of America Customer Service...
Dear Ms. Loquisha Carter,
Thank you very much for your call yesterday. Unfortunately, it was at 8 a.m and I was still dreaming of my weekend plans and tangerine dreams. I would like to say the wrath that you experienced from Mr. 1 Cup isn't normal.
You asked why a certain incident had happened and I said that if I have to explain myself for the 7th time, I am going to walk across the street and withdraw my $$ from your bank and put it in either Chase or Citibank because YOU DON'T LISTEN. I said I have explained myself 7 times and you still can't admit that you are accountable. Ms. Carter, I wanted to let you know that all my years in sales lead me to believe that you are in need of a refresher course. For instance, when a customer (me) is speaking and explaining what the circumstances are around the problem, YOU DON'T HAVE TO RAILROAD ME WHEN I AM SPEAKING... also, you don't have to keep saying excuse me, excuse me, excuse me...what the fuck is that. I actually thought that I was speaking first and you were calling to HELP ME out of your mistake.
After coming close to stabbing myself with a sharp kitchen knife, I decided to set you straight. I told her that she should look into the notes with the last person I spoke with (Nicole) who indicated that she would look into the issue and return my call in 3 days. So, with some uncomfortable silence (10 seconds) Ms. Carter decides that this would be a great time to take a sip of her SLURPEE...and when I mean the SLURPEE, I mean when the straw hits the bottom and there isn't anything left and you can hear it in the next zip code. Are you kidding me?
Ms. Carter, I hope your father isn't Coach Carter because you didn't pay attention to being a team player. What part of Customer Service Training did you nap through with drool dripping into those 52DDD's? I bet you sat in the back, huh? I have said that your job may be hard, and compared to what you get when you walk in the lobby of one of your branches, you are not quite fit for that lobby and I would say that you should take a look at working at Costco or Sam;s club where they have positions with limited interaction with the public.
So, go ahead and get your Timberland's and your working gloves and throw in the towel at Bank of America and head over to Sam's Club. Have your blind supervisor call me and I will give you a reference for your new position.
In closing, I am very sorry that you received the wrath of 1 Cup, but you really deserved all of it and I did have a nice day yesterday despite your complete incomprehension in your current position. Oh yeah, if I didn't hear the last thing I said it was because I hung up on you after I said good bye to end the call. Have a nice day and enjoy the half dozen Krispy Kreme's that you will throw down today on your day off.
:>
1 Cup
Dear Mr. 1 Cup:
Wrath huh? Seriously, when will people learn not to answer the phone at 8 am? Don't you realize that if you're going to be grumpy you should avoid all interaction with other humans until you have had your coffee and sweetness pill?
Bank of America is HORRIBLE - I hate them, and their customer service department sucks. That being said, I'm not entirely sure you describing Loquisha Carter as being a huge 52DDD woman eating krispy kremes is entirely fair. I mean, she could be the size of a gnat. Whatever the case, judge the book by the cover, that's fine, but don't pretend to know what's in the pages if you don't read it. I mean, you don't want me to say what I think you're appearance is do you? Based on your pets and grumpy attitude, I'd have to say it probably won't be too flattering as well.
Love, Peace and Happy Banking.
Posted by
Paula Sue |
9:14 AM